Mobile Government: How to Improve Fairness in Public Administration Management

With the popularity of mobile technologies, mobile government (mGovernment) services have emerged. “Rule of man” in traditional government services can give rise to unfairness and corruption, and thereby lots of citizens did not trust government. If mGovernment systems with technology neutrality can reduce “rule of man” and improve fairness, more and more people will use it. How to improve the fairness of mGovernment services? It is critical to mGovernment success. This study adopted theory of procedural fairness (TPF) to construct a theoretical model for investigating how seven mobile and wireless technological functions of mGovernment (i.e., real-time information dissemination) are conductive to three procedural rules (i.e., transparency), which in turn improve procedural fairness. A sample of 388 experienced users of mGovernment systems were used in this study. The results largely supported the hypotheses. Finally, theoretical and managerial implications are discussed.